Information Systems Introducing

Information Systems Introducing 1.0         INTRODUCTION This report will expound an analysis of an schooling clay within an organisation that the seed is familiar with. During 1999 as an undergrad student, the author worked for a dickens months as a flitting guest service adviser within Barclay bring outcry at Salford Quays, Salford Manchester UK. Barclaycall is part of the Barclays group of companies, which is one of the major banks in the UK (Reid et al. 1998). Using the aforementioned(prenominal) consultants and technology Barclaycall is two a subscriber line to public and a business-to-business call centre, though the customers perception is that they ar two give management organisations (Barclaycall and Businesscall). Barclaycall was launched in October 1994, and had 280,000 customers within the original year with an estimated 20,000 new customers joining each month (Weever 1996). The determination of customer service adviser involved answering customers enquiries over the telephone using a sophisticated breeding remains. An information system can be defined as a system of human and skilful components that inputs, process, stores, outputs and communicates information (Heeks 2002d). The primary drug user is the sales advisor, though the unimportant user of the system, though they whitethorn not necessarily be aware of it is the customer.

The availability of both local field of operations networks (LAN) and area networks (WAN) technology with estimator telephony integration and workflow systems allows the system to retrieve customer details as the customer enters the system (Bocij et al, 1999). The software product product employ by the advisors is windows based and uses at the same time a computer telephony integration (CTI) software, and an intranet to inform the advisors of information to gain on to customers. The software is very user friendly, with prompts before every transaction is undertaken. The software is simple and is menu direct that allows the advisor to carry out simple transactions such as... If you requirement to get a full essay, order it on our website: Ordercustompaper.com

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