Beachside Hotel Human Capital Dilemma

Beachside hotel human capital dilemma This is a case of two competing hotels, break of day Hotel and Beachside Hotel that are both located in a modal(a) sized, tourism based town in the Northeast U.S. The hotels are both competing for the same set of customers, as well as the same set of potential employees. They are both cypher hotels, right next door to each other, with 60 guest rooms each and a view of the beach. The occupancy during pecker season for the Sunrise Hotel is 98%, but during the winter months goes experience to 65%. The Beachside Hotel has peak season occupancy of 90% and stumble peak occupancy of 50%. Joe is the General Manager of Sunrise Hotel and has been in his current position for 5 years. He has been with Sunrise Hotel for a total of 10 years. He worked his way up at Sunrise Hotel from search desk agent to campaign desk supervisor, and finally to appurtenant General Manager before he became the General Manager. He does a good job of screening potential employees for his front desk area of the hotel because he realizes the importance of that area of the hotel, especially in tourist areas. He also has incentives set up for refined performance of the front desk agents and training and development programs designed to overturn everyone information that will help them do their job better.

thither is a sense of teamwork at Sunrise Hotel and that helps everyone want to do a good job. His guest satisfaction ratings for his hotel are boilers suit excellent. On a rating scale of 110, his hotel averages a 9. The average length of tenure of his employees is 4 years, and his current front desk supervisor was promoted from within, along with his Assistant General Manager. Because of the small size of the hotel, Joe is actually involved with all of the hiring decisions and helps to give training programs himself, along with his leadership team. The employee turnover at the Sunrise Hotel is 25% boilers suit and that is primarily when hourly employees graduate high school or college and leave the... If you want to get a full essay, separate it on our website: Ordercustompaper.com

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