West Indies Yacht Club: When Cultures Collide

Case Analysis: West Indies Yacht Club lag: When Cultures Collide The British Virgin Islands (BVIs) are made up of thirty-six islands, less than half of which are actually inhabited. though the government of the British Virgin Islands has restricted development and growth, the spend and tourism industry has ceased to develop into a profitable, yet highly competitive market. There are mainly five upscale hotels, one of which is the West Indies Yacht Club Resort (WIYCR). The WIYCR was constituted in the early 1900s by an eccentric yachtsman named Armin Dubois. In 1973, the property was bought by Joe Kimball, who saw the potential for development. To twenty-quartette hour period, the WIYCR is famous for its boat collection as well as its top of the derivation sailing instruction programs. Although the WIYCR has operated successfully since its inception, recently some horrible problems have become evident, and have seriously affected the run performance of the resort. Q1. What operating issues face Jim Johnson as chief theater director at West Indies Yacht Club Resort? How faculty the problems limit the resorts ability to meet the take and expectations of guests? The WIYCR is troubled with internal problems that have started to affect its normal day to day operations.

As the resort staff is composed of ban managers and local employees, there is an underlying cross pagan confabulation barrier for both the management and their employees. It is evident that the cross cultural barriers are leading to problems in all areas and operations of the hotel; four of which resolution is critical for success. First, there is a high take aim of expatriate turnover. Secondly, there is a remarkable increase in the number of guest complaints. Third, a strong tension mingled with the expatriate at local staff exists. And lastly, the motivation - or lack there of is non existent in the locals work ethic. Additionally, the WIYCRs management team is divided into ii parts: the head office in... If you want to get a full essay, order it on our website: Ordercustompaper.com

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